When a leader overreacts to a conflict, it may be a sign of unfinished business shaped by past experiences. Strong emotional reactions such as outbursts, avoidance, judgmentalism, anger, or frustration can be the signs on the dashboard that are a sign of a problem underneath the hood. David Freeman says that, “Unfinished business does not allow for a thoughtful, creative response to a here and now situation.” The conflict may trigger an emotional reaction that creates more conflict and threatens the culture of a company. The goal is to continue attending to the self and its unfinished business. It’s what true leaders do.
Peace,
Roy
